What about customer journey on Social Media?

What about customer journey on Social Media?

More and more, people are talking about customer journey on Social Media, as an influence tool and a way to personalize the whole process.

Can we neglect the fact that Social Media has an important part in customer journey process? Is it that good of a tool? What exactly does Social Media do, how does it help?

These questions are just a tip of the iceberg when talking about customer journey on Social Media. And some of them were answered on last week’s #bufferchat.

For those who don’t know, Buffer Chat is a regular weekly Twitter chat with predefined topics, usually about SMM, Digital Marketing, Internet Marketing, productivity, etc. Recently, we decided to join and share our thoughts and inputs regarding customer journey on Social Media.

Here are all the questions and our answers, read them and join the discussion with us.

customer journey on social media bufferchat

 

customer journey on social media bufferchat

 

customer journey on social media bufferchat

 

customer journey on social media bufferchat

 

customer journey on social media bufferchat

 

customer journey on social media bufferchat

 

customer journey on social media bufferchat

What are some of your thoughts, how are your experiences with customer journey on Social Media?

Ivana Cirkovic

Ivana is a Digital Marketing, PR and Social Media consultant with over nine years experience in the field. She is also a WordPress enthusiast and an active member of WordPress community who lives online almost 24/7. In love with Twitter, WP, photography and NYC.

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