Having support for your purchased themes means that we will be available to you as our customer, to iron-out any potential issues you have in using the theme. Being a part of Envato (ThemeForest) Market, we offer our support services in the respect of Envato Support Policy and we give you most important guidelines on this page.
Read the documentation first
Many support queries and technical questions will already be answered in theme documentation such as setup step-by-step guide and FAQ’s . So, before sending a support ticket, please make sure you have read our documentation for a particular theme you are using.
A supported item includes item support for 6 months from the purchase date. During those 6 months, we are expected to be available to provide the item support services we’ve set out on this page. If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.
Included in theme support
Help with any possible bugs
We do our best to keep our themes up to date so if you are facing any bugs, please report and we will try to fix it ASAP.
Answering specific questions about the features and functionality of the theme
If you have any doubts or questions which cannot be found in the theme documentation, we would be glad to give you all the explanation about the setup.
Listening to customer feedback
We like to listen, if you come up with some smart stuff and ideas which may improve our themes, feel free to contact us and suggest.
Not included in theme support
Support does not include services to modify or extend the theme beyond the original features, style and functionality. If it is a minor change, we will try to help, but for any significant modifications, please contact us regarding WordPress customization services instead.
Help with modified theme code
We offer support for our official and original products only. With that being said, if any bugs/issues appear after our original theme files are modified by yourself or any developer you hired, we cannot provide support for it. Of course, we will always have a look and try to provide you with a good advice, but, you should rather contact us regarding WordPress customization services in this case.
Help with plugins developed by others (3rd party)
Sometimes, plugins may cause specific problems on the website and this issue is not theme related. If you find a conflict with some of the plugins, you should try to reach the plugin author first. Of course, it is good to let us know about any possible conflicts with others plugins so we see if we can by-pass it, but it is not our responsibility as a theme author to fix someone else’s bugs.
Installation of the theme
If you’re after installation services, they are outside of support scope and you should contact us regarding WordPress services instead.
We are not required to support issues about your web hosting or server environment, or issues with broken WordPress installations etc. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.