The whole point of having a blog or a website is to communicate with the target audience, people that matter to you. To and with the people that matter to your message, your product or service. One of the more and more effective ways to do that is to use the live chat feature, show people that you are there for them when they need it.
Live chat feature is an excellent customer support service and can change the way people perceive you and your work. It shows you indeed are there, where and when they need you. WordPress chat plugins are an essential part of any business’s digital transformation, and as such, we should use it if it’s relevant to whatever it is you do.
WordPress chat plugin benefits
As stated, having a live chat feature on your site gives you and your work more personal touch, makes people feel more connected to you. Instead of dealing with just some CMS and a bunch of words, it gives visitors a chance to talk to and with another human being. We’re not in the phone support anymore, as we are living our lives online, so we expect the customer support to be there as well. Not to mention, it happens to be one of the fastest ways to communicate with one another so, if your blog and site have a reason to have live chat feature – by all means, go for it! Not to mention that having a live chat option is a (big) step towards converting prospects into your customers, so really, it matters to have one on your site.
In cases when your contact form and all the Social Media accounts aren’t enough, having someone to talk with when you need it can really make a change. It’s the kind of change that made Sucuri the go-to choice for Val Vesa and his site hacking situation. That’s what we talk about — being really present for the people in their time of need. And WordPress chat plugins do precisely that. They give you the possibility of being there, unobtrusively, for the people of need.
It might not bring you income, revenue, and new customers in the first week, but just know this. Once you put your live chat feature in motion and start being there for the people, answering their question, solving their issues, taking away their doubts… The next time they need something you provide, sell or offer – who do you think they’ll remember and go to?
The best WordPress chat plugins to use – 2019 edition
So, if you have a WordPress site and you’re thinking of implementing live chat as an add-on, these would be the WordPress chat plugins to choose from. And because they are up-to-date with the recent WordPress changes, you can use them with any of our premium WordPress themes, as well. Feel free to check out our Themes section; you might find the right one for you and your business.
Chat with your visitors and future customers through WhatsApp with the help of this plugin. Click To Chat for WhatsApp comes with single and group chat option, nine pre-configured styles as well as your own image, and more. It has an intuitive, responsive plugin that loads equally on a smartphone and any other type of device. So, if you’re using a smartphone and click on a chat option, it will take you to a WhatsApp app. And if you’re using a web browser, it will navigate you to WhatsApp site.
Click To Chat is tested for 5.1 WordPress, so it’s aligned with the most recent changes. If your target audience uses WhatsApp, this might be the one plugin you use to reach them when and where you want them.
The premium plugin comes with more features like:
- Custom styles
- WooCommerce integration
- Animations and more
The price starts at $12 for a single website.
WordPress live chat plugin that comes with Facebook messages, emails, calls as well. JivoChat is an omnichannel plugin, meaning, it offers chat support for other channels beside website, too. Facebook Messanger, email messaging, making calls, all from one place!
Connect to your visitors and future customers in real time where and when they want it. All you need to do is sign up on JivoChat site, install the plugin and start attracting customers by being there for them. The free version gives you the ability to use up to 5 call agents with the 24/7 customer support and mobile/desktop/browser agent apps. The professional option comes with more customizable features, and the price starts at $10/month (billed annually).
An easy to use freemium WordPress chat plugin with a clean interface conveniently focused to provide real-time messages and answers to your visitors. While the plugin itself is free, you need to pay a subscription fee to be able to use all the features and benefits of this tool. For instance, responsive apps, 60 days chat history, default pre and post-chat surveys, multiple website support, visitors tracking and more. All that comes with the $16/month price in a starter pack.
So, if you have an e-commerce website, this might be the right solution which comes as your right-hand assistant. A small price to pay for having someone around the clock watching over your business and solving people’s needs.
Another plus on it is that you get 30 days tryout time to decide if LiveChat fits your needs.
The most efficient way to communicate with your customers as they say it themselves, live Chat by Formilla is a fremium plugin that helps you generate sales leads and provide real-time customer support. The free option comes with, among other things:
- 1 chat agent for one website,
- 30 live chats and offline emails/month,
- Chat transcripts,
- Chat via Web interface or Windows Desktop app
- Email support.
Premium product has more features and customizable options to choose from (real-time visitor monitoring, MailChimp integration, mobile support…) and the price starts at an $11.99/per month/1st agent.
Tawk.to Live Chat is a free live chat app that you can use to monitor and chat with visitors on your WordPress site. Use it to manage visitor engagement experience, turning them into prospects and customers. Easy to set up and customize to fit to your site needs, Tawk.To come with features like:
- Unlimited number of agents support
- Ticketing built-in feature
- Customizable chat module: colors, fonts, languages, size, positioning
- Attention-grabbing bubbles
- Widget scheduler
The plugin and all its features are free. However, you do need to open an account on their website to be able to use all the features.
A WordPress chat plugin that comes with the smartphone app helpers, too. Freemium as several others and the free version initially starts with a free, 7-day trial so you can check out all the premium features. Once the trial expires, you’ll see a pop-up window with a choice to either continue for free with the Basic plan or subscribe to one of the paid packages.
The free version comes with up to 3 users with live chat and these features:
- Live Chat
- Email integration
- Messenger integration
- Export visitors data
- iOS & Android app
- Unlimited tracking
- 3rd Party Integrations
- Quick responses
Premium version starts at $15/month for 3 operators, live visitors list, viewed pages, and more options.
Instead of being on two places at the same time (almost impossible) why not do what you do on your site and talk to the people from facebook right where you are? 🙂 WP Chatbot is a great free WordPress chat plugin that helps you add Facebook Messanger to your site. With it, you can start doing customer support more efficiently.
Just install it, connect your Facebook Page from within the WordPress dashboard, customize the Greetings Message and color and start communicating with your followers right from your site!
To see how it looks, visit Mobile Monkey’s demo page and play around.
One of the best freemium chat plugins on the market. WP Live Chat comes with great free features like:
- Multiple chat box themes,
- Unlimited live chats,
- Offline messages option,
- Easy-to-use interface
- Google Analytics integration
- Translation plugin compatibility
- Responsive admin chat dashboard
And if all that isn’t quite enough for you, Pro version comes with unlimited live chat agents, reporting, ROI tracking, desktop notification, adding your logo to the live chat window, smartphone chat apps and more. The price starts at $15/month for a one site license.
Interesting website live chat stats
- Did you know that 51% of customers state that a business should be available 24/7?
- Or that 73% of customers find live chat to be the most satisfying way of communicating with a business?
- How about those 63% of people who spend between $250-500 a month online that are the most likely to both buy from, and be loyal to, companies who offer live chat?
The Internet changed the way we communicate with each other. And now, the whole world is our potential visitor/customer/consumer. Their behavior is changing and we should too. That is why live chat becomes a more and more valuable tool to our businesses, our sites, and blogs.
Whether you have a web-store, a consulting agency, a travel blog/business or photography business, make use of these plugins to reach your customers faster and more efficiently. No person can be there 24/7 for their visitors, but plugins like these with their call agents and bots can. Hopefully, this article will help you make the right decision into giving your trust in a tool like this. And feel free to let us know which one you chose as the one!